Shipping policy
Apex Supplements Ltd Delivery Policy:
- FREE Standard UK Delivery on Orders Over £50
- Standard UK Delivery for orders below £50 is £2.99
- Express UK Delivery is £6.99
Our same day dispatch cut off is 12pm (midday) each working day (Monday-Friday). If you require your order dispatching on the same day then please make sure your order has been submitted before 12pm.
Delivery Options:
Our Standard Delivery service usually takes 2-3 working days to deliver from when the item was dispatched. Delivery may take longer due to the current COVID-19 pandemic.
Our Express Delivery service takes 1-2 working days to deliver from when the item was dispatched. Delivery may take longer due to the current COVID-19 pandemic. Please Note: This is NOT a guaranteed next day delivery service.
Who do we use to deliver?:
For the majority of products we sell we use Royal Mail as our delivery partner. For larger, bulkier items and orders over 2kg in weight we use other courier partners including UPS, DPD and MyHermes.
All items are shipped with a tracking number.
For international and off-shore orders a flat delivery fee of £16.00 applies for Europe and £25.00 for the USA. The delivery partner may vary depending on location. Unfortunately, we cannot give a timescale for international orders as there are many factors outside of our control that can effect this. International postage fees DO NOT include import duty, customs charges, taxes and VAT, these are the responsibility of the buyer to pay.
International Orders: All import duty, customs charges, taxes and VAT are the responsibility of the buyer. Apex Supplements will not accept any returns for international orders due to buyers not paying import duty, customs charges, taxes or VAT.
Other Information:
Any orders that total £200+ will only be dispatched to the registered billing address, this is a security measure to protect customers from fraudulent use of their billing information.
If an order is returned to us due to customer error, depending on the courier used there will be a re-shipping fee of £2.99 or £6.99. This is due to the cost of re-packing, and re-shipping that item. A refund of the item can be provided as an alternative, but the shipping cost will have to be taken out of this due to it being a cost we have incurred shipping the item out in the first place. If the error is ours, the item will of course be re-shipped at our cost.
In the rare event that your parcel arrives damaged please ensure you state this when signing for the parcel or ask the courier to return it to us directly. If your order doesn't arrive or incorrect items are received or your item arrives damaged or partly missing, you will need to report this to us within 48 hours of receiving the order, otherwise are unable to rectify it. You will need to provide a photograph of your order contents, original postage packaging and invoice (if applicable) and email them to hello@apexsupplements.co.uk where we can then rectify the issue. If the items or packaging have been thrown away we will not be able to take claims any further. If we do request that your damaged item is to be returned, we ask that you do this within 14 days of a returns label being issued. Any damaged returns received after this time cannot be resolved.
Please take care when opening boxes and do not use knives especially as we ship some of our products in pouches. These are very susceptible to knife damage and cannot be replaced or paid out by our couriers. Unfortunately we cannot replace items if knife damage is suspected.